Capital Trophy Inc
2391 12th Street S.E., Suite 110
Salem, OR 97302
503-371-1884

ORDERING PROCESS

PLACE YOUR ORDER:

  • IN PERSON at our shop in Salem, Oregon anytime during open hours. (Find us here!)
  • ORDER ONLINE from our extensive collection of customizable awards and gift items. 
  • REPEAT ORDERS: If you’ve ordered from us before and want the same thing again, use our repeat order form (link to form page)
  • PANEL PLATE (PHENOLIC LABEL) ORDERS: For electricians and contractors, place your order here (link to panel plate order form)
  • EMAIL US directly at info@capitaltrophyinc.com or use our contact form (link to contact form)

NOTE: We DO NOT take orders over the phone.

REVIEW YOUR ORDER ACKNOWLEDGMENT:

You will receive an order acknowledgment from our Salem shop via email once your order has been processed. Please review the acknowledgment to ensure we have the following information correct: your personal information, due date, event date, and proof due date (if applicable). If everything looks good, you do not need to reply.

DID YOU ASK FOR A PROOF?

If you asked us to send you a proof, expect to receive it about three days before your order is due. This is your opportunity to make changes to your order. Once your proof is confirmed, and all changes approved, your order will go to production. Changes made to the order after proofs are finalized may be subject to additional fees or may not be possible at all.

YOUR ORDER IS READY!

We will send you an invoice via email once your order is complete and ready for pickup. If you have also requested that we call you, we will notify you by phone as well as email. We will leave a voicemail if no one picks up. If you have not heard from us by your due date, please contact us before trying to pick up your order.

ARE WE SHIPPING YOUR ORDER?

If you’ve requested that your order be shipped, we’ll notify you once your order has shipped or is ready to be shipped. If you have an account with us (Net 15, 30, or 60 payment terms) your order will be immediately shipped upon completion and a copy of your invoice will be emailed to you with tracking information. If your order is being shipped and you DO NOT have an account with us, you will be contacted via phone or email for pre-payment before we ship your order. Please note that a delay in payment could delay the arrival of your order.

HOW TO PAY FOR YOUR ORDER:

Your invoice will be generated once your order is complete, and we will email you a copy. You will receive an attached invoice and have the option to pay online via a link within that email. We can take payments online, over the phone, or at the time of pickup. Payment will be due according to your payment terms:

1. Due on Receipt: If your payment terms are “Due Upon Receipt”, you are required to pay your invoice in full upon pickup of your order or before shipment of your order.

2. NET 15, 30 OR 60: If you have an account with us, payment is not required at the time of pickup or shipment. You will have 15 (30 or 60) days from the date of your invoice to submit payment.

AN IMPORTANT NOTE ABOUT DUE DATES:

On the rare occasion that our shop is running behind schedule, please note that we will prioritize orders based on event dates (or latest in hand-date). If you do not have an event, or the event date was not provided at the time the order was placed, your order may be pushed out a day or two. We will notify you immediately if this occurs. If you have not heard from us on the date your order is due, please do not hesitate to contact us